In an attempt to fine-tune the public grievance redressal system in the state, the Home Department of the Gujarat government has deployed 23 senior IPS officers to supervise grievance handling mechanisms in districts under Superintendents of Police (SPs)
These officers have been drawn from the ranks of Additional Director General (ADG), Inspector General (IG), and Deputy Inspector General (DIG), over and above the SPs at the district level.
This move was devised after a large number of people were found approaching the Home Ministry, DGP office, and even the Chief Minister’s Office with their grievances, alleging their grievances were not being heard or addressed at the SP level.
According to an internal circular issued by the Home Department, these officers have been assigned specific districts, and they will be required to visit their allotted districts in the first week of every month and submit a detailed report in the fourth week of the month to the Home Department and the DGP’s office.
They have been asked to personally meet 10 to 15 complainants whose cases were marked as “resolved” in order to verify whether the complaints were genuinely addressed, proper procedures were followed, and whether the complainants are actually satisfied with the resolution. These officers will be required to physically visit the SP office, SDPO offices, and all police stations in the district to verify the claims of grievance redressal.
The DGP office will further scrutinise their reports and forward its remarks to the Home Department.
The areas allocated to these officers are as follows: Ahmedabad Rural to DIG Deepak Meghani; Anand to DIG Sujarat Majmudar; Kheda-Nadiad and Vadodara Rural to DIG Nirlipt Rai; Gandhinagar to Addl. DGP Khurshid Ahmed; Mehsana to DIG Parikshita Rathod; Sabarkantha to IG Gagandeep Gambhir; Arvalli to DIG Vishalkumar Vaghela; Chota Udepur and Dang to DIG Saroj Kumari; Bharuch and Navsari to DIG RV Chudasma.
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