Union Minister of State for Personnel, Public Grievances and Pensions, Dr Jitendra Singh, on Civil Services Day highlighted a sharp rise in citizen-centric governance initiatives and administrative reforms across the country.
He noted that participation in the Prime Minister’s Awards for Excellence has increased significantly, with applications rising from 1,216 in 2023 to 2,035 in 2025, while the iGOT Karmayogi platform has onboarded over 88 lakh officials, offering more than 2,000 courses for capacity building.
Grievance redressal through CPGRAMS has expanded from around 2 lakh cases annually in 2014 to nearly 25–30 lakh now, with over 95% disposal and resolution time reduced to about 12 days.
Highlighting reforms, Singh said governance is shifting from “individual-based to institutionalised delivery” and from “rule-based to role-based administration.” He cited removal of nearly 2,000 obsolete rules, expansion of digital governance, and restructuring of performance evaluation based on programme outcomes.
He also pointed to growing global interest in India’s governance models, with countries like Maldives, Mauritius, Bangladesh and South Africa studying systems such as CPGRAMS.
The reforms, he said, align with the theme of “Viksit Bharat: Citizen-Centric Governance and Development at the Last Mile,” aimed at preparing civil servants for future challenges and India’s 2047 vision.
The function was presided over by C. P. Radhakrishnan as the Chief Guest. It was attended by senior members of the government’s top administrative leadership. Also present on the dais were Principal Secretary to the Prime Minister PK Mishra, Principal Secretary to the Prime Minister Shaktikanta Das, Cabinet Secretary TV Somanathan and DARPG Secretary Nivedita Shukla Verma, reflecting the high-level institutional presence at the annual Civil Services Day gathering.
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