To streamline the Electronic Toll Collection system and facilitate smooth traffic flow at Toll Plazas, the National Highways Authority of India (NHAI) has introduced the ‘One Vehicle, One FASTag’ initiative. This initiative is designed to discourage the practice of using a single FASTag for multiple vehicles or associating multiple FASTags with a single vehicle. NHAI is actively urging FASTag users to complete the ‘Know Your Customer’ (KYC) process for their latest FASTags, aligning with RBI guidelines. FASTags with valid balances but incomplete KYC will be deactivated or blacklisted by banks after January 31, 2024.

To avoid any disruptions, users are advised to ensure the completion of KYC for their latest FASTags. Adherence to the ‘One Vehicle, One FASTag’ principle is also emphasized, with users instructed to discard any previously issued FASTags through their respective banks. After January 31, 2024, only the latest FASTag account will remain active, as previous tags will be deactivated or blacklisted.

For assistance or inquiries, FASTag users can contact the toll plazas nearest to them or reach out to the toll-free customer care number provided by their respective issuer banks.

NHAI initiated this measure in response to recent instances of multiple FASTags being issued for a single vehicle and FASTags being distributed without completing the mandated KYC, a violation of RBI guidelines. Additionally, there have been cases where FASTags are not affixed to the vehicle’s windscreen intentionally, causing unnecessary delays at toll plazas and inconveniencing fellow National Highway users.

With a penetration rate of approximately 98 percent and over 8 crore users, FASTag has significantly transformed the Electronic Toll Collection system in the country. The ‘One Vehicle, One FASTag’ initiative aims to enhance toll operations’ efficiency, ensuring seamless and comfortable journeys for National Highway users.